≈$5.1M DELIVERY ORDER 36C10B25F0039

U.S. VA: $5.1M for AI (Reflex AI) for the Veterans Crisis Line — a federal contract via ThunderCat Technology (USAspending)

Department of Veterans Affairs ・2024-12-16 〜 2025-12-15

The U.S. Department of Veterans Affairs (VA) procured a brand-name AI, "Reflex AI," for the Veterans Crisis Line (VCL), including technical and functional support. Recipient: ThunderCat Technology, LLC; value $5.1M ($5,100,000). An example of AI used in a non-defense, life-relevant public service.

Contract key facts

RecipientTHUNDERCAT TECHNOLOGY, LLC
Contract value$5,100,000 (≈$5.1M)
Awarding agencyDepartment of Veterans Affairs
Awarding sub-agencyDepartment of Veterans Affairs
Award typeDELIVERY ORDER
Period of performance2024-12-16 〜 2025-12-15
Contract ID (PIID)36C10B25F0039

Contract scope (original)

PROCUREMENT OF BRAND NAME REFLEX ARTIFICIAL INTELLIGENCE (AI) FOR THE VETERANS CRISIS LINE (VCL) TO INCLUDE TECHNICAL AND FUNCTIONAL SUPPORT.

Key points

The VA procures a brand-name AI ("Reflex AI") for the Veterans Crisis Line (VCL)
Includes technical and functional support; delivery order via ThunderCat Technology
Value $5.1M ($5,100,000); December 2024 – December 2025
An example of AI introduced into a life-relevant public service (non-defense)

The Veterans Crisis Line (VCL) is a hotline that veterans and their families can contact in a crisis. This contract procures a specific brand-name AI product (Reflex AI) with technical and functional support. The scope states only the procurement and support; it does not describe exactly which processes the AI is used for, so we do not assert them. It is an example of AI being introduced into a public service that directly affects people's lives.

Why it matters

A real example of AI introduced into a non-defense, life-relevant public service (veterans support). For readers in govtech, public-facing AI, and adjacent healthcare areas, a useful read on U.S. government demand areas.

FAQ

What is the Veterans Crisis Line (VCL)?

A hotline that veterans and their families can contact in a crisis. This contract procures an AI product (Reflex AI) with technical and functional support for the VCL.

What exactly is the AI used for?

The scope states only the procurement (a brand-name AI plus support); specific uses are not described. Refer to VA and other primary sources for details.

Sources (primary)

This article is an independent organization based on the U.S. official spending data below. Verify the exact, latest details with the official source.

USAspending (award details)
Contract ID (PIID)：36C10B25F0039

#Government spending#AI#Veterans Affairs#Public services#Federal procurement

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